Payment Payment is due with completed registration. If a class has filled it will be marked as "sold out". You can always ask to be added to a waiting list, if a seat becomes available for the class you wanted we will contact you.
Refunds If your child can not attend a class, let us know. There may be someone on a waiting list who would like the seat. If so, a full refund will be issued. Otherwise, refunds are not available.
Holidays Studio Neptune follows Montgomery County closings for winter and spring breaks.
Make Up Classes The studio is happy to offer two make up classes during each of our school year sessions by having your child attend another class during the week in addition to their regularly scheduled class time. If your child misses a class, please contact us to arrange for a make up class. Make up classes are not available in the summer.
Inclement Weather Check our home page to determine whether the studio is open when other facilities like schools are closed. If unstable weather conditions cause Studio Neptune to close, make-up classes will be offered and you will be contacted with make-up times and dates.
Drop Off and Pick Up The studio requests that children are dropped off and picked up on time. Studio Neptune is located on the second floor of 5001 Wilson Lane and students access our studio by elevator. The instructor or an assistant will be waiting for students in front of our building’s main entrance on Wilson Lane right before class begins and will then escort them as a group to class. If you arrive late please call 301-718-0809 to gain admittance to the building as the front door and elevator are locked for security. At the end of class, students will be brought to the front entrance as a group. Please pick up children on time at the end of class. The studio is not responsible for children who are not picked up on time. To maintain a focused studio environment, family and friends are kindly asked to wait outside the studio during class time. You are always welcome to visit when bringing your child to class but please note that the studio is not set up with a waiting area.
Safety Studio Neptune’s small classes offer students a state of the art workspace, quality materials and personal assistance from our artist educators and assistants. The safety of our students when entering or exiting the studio, exploring the city during our summer program, using art supplies, listening to instructions or participating in class critiques is of key importance to us. We are proud of the perfect safety record we have held since 1990. Although we strive to take every safety precaution, Studio Neptune may not be held liable in the event of personal injury of a student due to an accident while in Studio Neptune’s care.
Documentation Photographs of student work and candid images of class activity are sometimes documented at Studio Neptune. Occasionally these photos are featured on our website, in an email announcement or on the Studio Neptune Facebook page. Photographs which feature only one student working are posted only with permission from the student's family.
By submitting your registration you agree that you have read and accepted the above class policies.